Shipping policy

Shipping Policy

1. Order Processing

All orders are prepared and shipped within 1 to 5 business days after payment confirmation.

Orders placed on weekends or public holidays are processed starting the next business day.

During periods of high activity (sales, holidays, collection launches, etc.), processing times may be slightly extended.

2. Shipping Destinations

CALL OF FISHING currently ships to:

  • Metropolitan France
  • French Overseas Territories (DOM-TOM)
  • Several countries within the European Union
  • Internationally, subject to carrier availability

Some destinations may be temporarily unavailable for logistical or customs-related reasons.

3. Delivery Times

Delivery times are provided for guidance only. Estimated timeframes are generally:

  • Metropolitan France: 3 to 5 days
  • Europe: 4 to 10 business days
  • International: 7 to 20 business days
  • French Overseas Territories (DOM-TOM): 5 to 15 business days

These times may vary depending on the carrier, the time of year, customs formalities, or exceptional circumstances beyond our control.

CALL OF FISHING cannot be held responsible for delays caused by delivery services.

4. Shipping Costs

Shipping costs are calculated automatically before you confirm your order.

Free shipping offers may be available from time to time depending on:

  • the order amount (from €150),
  • the destination (French Overseas Territories where we hold local stock),
  • or promotional campaigns.

5. Order Tracking

Once your order has shipped, you will receive an email containing tracking information when available.

Tracking lets you follow the delivery status directly with the carrier.

6. Delivery Address

The customer is responsible for the accuracy of the delivery information provided at the time of order.

In the event of an error in the address provided, CALL OF FISHING cannot be held responsible for any failure to deliver the order. Any costs related to reshipment may be charged to the customer.

7. Lost or Damaged Parcels

In the event of a lost, damaged, or opened parcel upon receipt, the customer must contact the carrier as well as our customer service as soon as possible at: contact@calloffishing.com.

Supporting evidence (photos, order number, packaging) may be requested in order to open an investigation with the carrier.

8. Customs and International Taxes

For deliveries outside the European Union, as well as to the French Overseas Territories (DOM-TOM), customs duties, local taxes, import charges, or the "octroi de mer" may be required by the authorities of the destination territory. These charges are entirely the customer's responsibility.

CALL OF FISHING cannot be held responsible for taxes applied by local customs services.

9. Exceptional Delays

Delivery delays may occasionally occur due to:

  • weather conditions,
  • peak periods,
  • strikes,
  • logistical disruptions,
  • or any event of force majeure.

We do our utmost to ensure fast delivery and to keep our customers informed of any exceptional situation.

10. Contact

For any questions regarding a shipment or delivery, you can contact us:

CALL OF FISHING Email: contact@calloffishing.com Phone: +596 696 27 95 59

In the event of any discrepancy between versions, the French version shall prevail.